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Customer Service

Ordering
Placing an order with w4 Call Recording is easy. You can pay for your call recording in an easy check-out via our website. We accept Visa, Mastercard, and Discover. You can also place an order by calling our customer service department during normal business hours at 513.575.3680. If you have any questions regarding the right call recording equipment to purchase please refer to our Types of Call Recording page. You can also send us a message by going to our contact us page.

Shipping & Delivery
After you place and pay for your order you will receive your call recording equipment in 7 to 10 business days. You will be able to track your purchase with the shipping confirmation you will receive. If you have any other questions please contact our customer service department during normal business hours at 513.575.3680. You can also reach us by visiting our contact us page.

Installation
Every product we sell comes complete with an installation service. A dedicated team will come to your location and make all of the installation adjustments needed for you to have a successful call recording system.

Equipment Training
Along with the included installation service we will provide your staff with an introductory equipment training program. Once your team has used the equipment for 60 days we can return to your business and assess whether further training is needed.

Privacy & Security
Why Does w4 Call Recording Collect Personal Customer Information?
The information we learn from customers helps us personalize and continually improve your shopping experience at w4callrecording.com. Here are the types of information we gather:
  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Scroll to the bottom of this page to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses water-softeners-filters.com. Scroll to the bottom of this page to see examples of the information we receive. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at water-softeners-filters.com if we cannot recognize you, we want you to be aware that these tools exist.
  • E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from w4callrecording.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please let us know.
  • Information from Other Sources: For reasons such as improving personalization of our service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
Payment, Pricing & Promotions
w4 Call Recording stands behind every product we sell; new or used. If, upon receipt the product is not as described you must notify us within two business days to receive a full refund. The product must be returned in the same condition in which it was received for a full refund. Buyer will be responsible for any return shipping and insurance costs. Accepted methods of payment are: Visa, Mastercard, American Express, and Paypal.

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